If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. They have another 14 days to return the goods once they’ve told you. If you've not received your refund after 6 business days, send the seller a message to discuss. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If there is a case, the case will stay open until delivered or if the buyer ask ebay to step in. I didn't ask for a refund, just that they call the USPS and request an inquiry, that way if the package is lost forever they've already got the ball rolling on dealing with it. Be respectful to other users at all times and behave in a civil manner. report. "The last update for the package was XXXXX showing that it is still en route to you. Don't see your post? 2 min article; Member behaviour policies. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund. Why should I give him a refund when it is quite possible that he has broke it? Is it possible to order something from ebay without it going to my house? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. share. Thursday May 21st the buyer requested a return because buyer claims laptop warranty ... Ebay buyer wants refund after 30 days of purchase.... cancel. The time for refund on that item is looooong passed. However, depending on the payment method the buyer used, it … If eBay forces the refund (ie. I explained to him that when i sent him the watch it was working completely fine and if the watch was really faulty he should have reported the problem withing 15 days of the purchase and i would have happly refunded your money. [–]ChristmasMetal 0 points1 point2 points 19 hours ago (1 child). The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund, within 3 business days. What is the last tracking update? I opened a case only because I wanted to send the seller a message. If USPS then open a help request on their website. You are not allowed to offer partial refunds. But, unfortunately, if the winner won’t pay up, you can’t do much except apply for a Final Value Fee refund and lick your wounds. you don’t grant it) you can appeal it for 30 days if it shows up as delivered in that time. Click My eBay at the top of most eBay pages. Ask them to hold off if they can, and if they can't then politely communicate with them that they can file an INR. Get an ad-free experience with special benefits, and directly support Reddit. General Selling Questions. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Buyer Wants refund 30 days after purchase. New comments cannot be posted and votes cannot be cast. Wait, Did the buyer opened a case already on ebay or paypal? If another carrier contact them. [–]keyblerbricks 4 points5 points6 points 20 hours ago (1 child). And then do what other people say about that. You are required to accept returns for any/all reasons, including buyers remorse, with no questions asked. EBay buyer wants refund after 58 days. Wait a few minutes and if it still isn't showing up, send a message to the moderators. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. The 14-day part of the refund policy does not mean the item has to be returned within 14 days of purchase. what should i do? Hey there, currently dealing with a similar situation on this. Use the stickied scam thread, which can be found here. [–]evan1017-[S] 0 points1 point2 points 18 hours ago (1 child), Thank you hopefully this is the case because the package is pretty close to the buyer, [–]Mostoriginal 0 points1 point2 points 10 hours ago (0 children). © 2021 reddit inc. All rights reserved. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. Please help. Do not post a new topic about scams. When a buyer wants to return an item or the item doesn't match the listing. [–]PathComprehensive474 0 points1 point2 points 1 day ago (0 children). If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. I purchased the shipping label through “buy shipping” in amazon. And you know the day after I refund them the item gets moving again. buyer wants refund after 14 days. Generally when I get a message like this I write. It's a rare Lego Star Wars set. INADs are costly and should be avoided. The amazon’s estimated delivery date for the buyer was 2/11, but the tracking has no estimated delivery date. hide. [–]wilmal88 1 point2 points3 points 9 hours ago (0 children). The buyer won't be obligated to return your item if you've already approved the return. Seller does not respond but updates trackings. Was the item actually not as described? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? If a buyer opens a case, and the seller wins the case, the buyer cannot leave neg feed back, so DRAG THIS OUT. (Note: If the buyer had paid with Afterpay, Afterpay will refund the buyer's card and/or adjust their repayment plan accordingly.) Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. Not gonna lie my heart stopped because when the Reddit notification popped up I thought it was Ebay telling me my buyer wants a refund. I had one case opened but the item arrived and the case was closed in my favor. The delay is standard these days. If they do open a case, it may or may not be decided right away. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? You may be asked to sign in. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. /r/Ebay Who pays for return shipping? Today i received a email from a buyer who bought a ps3 from me 30 days ago.. stating that he would like a refund for the system because it keeps freezing up and if i don't he will leave negative feedback and open a case. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. [–]evan1017-[S] 0 points1 point2 points 18 hours ago (0 children), Yeah it’s definitely frustrating that they get the item for free basically. Today, he opens Unpaid Item case?! Cost of doing business. Do not PM mods individually. Turn on suggestions. This. Dealing Directly With Buyers About Their Returns . If a buyer goes to Paypal, THEY have to pay return shipping, not the seller, for not as described cases, etc. hi a buyer wants to return after 30 days. Does the item lose value now that they're trying to send it back? Buyer wants to return the item after 30 days. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. I can live with an occasional negative feedback if the defects are cleared up and the coin is back in my pocket. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. When a buyer wants to return an item or the item doesn't match the listing. No private messages. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. Cancel a transaction Package still in transit for 14 days, buyer wants refund. Communicate with the buyer that you've done this. We recommend that you refund the buyer as soon as you receive the return. H_FOUR1 2016-11-06 23:02:47 UTC #1. I’ve been refunding the items that were stuck or not scanned in when people complain. Thanks. it was a fairly expensive item (90). But there is no obligation on the buyers part to pay other than honesty. Re: Buyer wants refund on defective item from EBay after 40 days If you refund, your PayPal fees will be reversed for the refund portion; I wouldn't include fees as part of the negotiation. In my case the package did arrive within that window. If it's not as described, they fall under that return policy, not yours. Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. It was a pair of new boots that I know were not damaged when I sent them,The buyer has said that when she put them on they ripped near the heel,How long after the sale date can a buyer ask to return an item. You need to make some guesses about the real condition of the shoes now whether they are … It's a rare Lego Star Wars set. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. They'll be refunded through their original payment method. Ebay buyer wants refund after 30 days of purchase.... cancel. and join one of thousands of communities. The ones that go over 30 days, have documents ready to file a lost mail claim. I wish people would say this more … Buyer demand a refund after 60 days: Fullon: eBay Discussion! GoOverstock: This isn’t a hundred post thread. Get help from eBay. 5 comments. However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Time if you paid with a similar situation on this buyer ask ebay to step and! Value now that they 're trying to send the item, you ca n't the... Buyer around 2-3 Dec 15 over 2 weeks ago for 30 days the. 23 hours ago ( 1 child ) civil manner case will stay open delivered! That return policy, not realising that it started in November item you have an issue with a purchase seller! Tracking has no estimated delivery date done this to see if this is the issue to request buyer. 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