A Special Offer for the International Customer Service Association Featuring our online/virtual customer service training for companies who want to create a stronger service culture that builds loyal relationships with customers and a better environment for employees. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) ©program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. You can become certified but as an ICSA member you become ICSA Certified. There are significant benefits for organisations to undertake certification to the International Customer Service Standard or Complaints Handling Framework and adopting these standards to implement best practice customer service management. These are people who have walked in your shoes and understand your challenges and motivation. As a member of ICSA, you will receive a 20% discount off individually purchased programs. * The partial list of IASSC Customers displayed have all placed at least one certification exam order directly with IASSC, either through e-commerce or through some other authorized mechanism such as offline exam packet order(s). Certification is essential to good corporate governance and risk management. Thank you for your patience. We support organisations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognised service standard. The International Sports Sciences Association was founded in 1988 by a team of leading fitness experts and exercise scientists. Certification Join Today . Please contact Greta at glderichs@natsem.com for pricing! Founded in 1978 by electronics technicians, ETA ® International is a not-for-profit 501(c)(6) association whose mission is to represent and support the technical professional. Also upon successful completion of the program students will be referred to Digital Connection where they will receive a free refurbished computer and access to reduced rate Internet services and Wi-Fi! The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. Customer service management is critical for a business and requires organisations and individuals to continually improve their skills to achieve peak levels of performance. Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them. ISSA has taught over 300,000 students and trainers in 143 countries and is now recognized as the world leader in fitness education and certification. ICMI (International Customer Management Institute) empowers companies to provide the best customer experience through call center training, certification, events, consulting and resources. The International Janitorial Cleaning Services Association known around the world as IJCSA was formed in 2004 to represent the $94.5 billion dollar janitorial industry. See some of our members – from John Lewis, to Scottish Water and Zurich – reflect on past 10 years and consider what the next 10 might hold. Those who complete the training and will earn Customer Service, International Customer Service Association (ISCA). This certification helps organisations achieve customer service excellence, via assessment and certification to the International Customer Service Standard (ICSS). CSIA offers practical suggestions on how your systems can be improved. Superior customer service is critical to the success of any service organization. Visit the Certified Professional Inspector (CPI)® certification requirements page for up-to-date information about becoming certified. Customer Service Training and Certification. Customer Service Institute of America (CSIA) is devoted to the education and growth of individuals and organizations across the globe. The Customer Experience Professionals Association created the CCXP program for the rapidly growing field of customer experience. These are people who have walked in your shoes and understand your challenges and motivation. Be a part of a better customer experience. Customer Service vs Customer Care. CCSA was established to meet the needs of customer service professionals who want to raise the profile and voice of the profession in Canada. CIPM Certification. ETA is a not-for-profit 501(c)(6) trade association that serves technology-related industries by providing individual certifications per the ISO 17024 standard for certification bodies. HDI is the world’s largest membership association for technical service and support professionals and is the leading certification body for the tech support industry.In partnership with IT educational provider ITpreneurs, HDI offers seven certifications for technical service and support personnel in a help desk, service desk, technical support center or customer care center setting. These professionals help others achieve their full potential by improving their knowledge, skills, and abilities. This certification helps organisations achieve customer service excellence, via assessment and certification to the International Customer Service Standard (ICSS). Contact IASSC. The standard is recognised and utilised by the world's leading organisations. HDI is the world’s largest membership association for technical service and support professionals and is the leading certification body for the tech support industry.In partnership with IT educational provider ITpreneurs, HDI offers seven certifications for technical service and support personnel in a help desk, service desk, technical support center or customer care center setting. The International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.ICSA is a non-profit association led by customer service professionals for customer service professionals. ... Certification is the perfect next step in your career, whether you have a college degree or not. ICMI (International Customer Management Institute) empowers companies to provide the best customer experience through call center training, certification, events, consulting and resources. 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