The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. At this time, we anticipate NO INTERRUPTIONS in the ability to enroll new students, as well as the support or service of our existing. 20 Bergen Road By completing 15 hours through a combination of these various activities, certified members reinforce their existing skills and build new skills, while being exposed to up-to-date information relevant to the customer service profession. 9:30 am to 4:30 pm EST. Actual prices, durations and features may vary. (1-877) 727-9217 Toll Free Monday to Friday We are taking all the right precautions to ensure our MedCerts Student Enrollment Consultants, Advisors (and the whole MedCerts team) stay safe. Looking for abbreviations of CCSP? Talk to an expert Enquire Now Programs are available as public sessions and customized onsite training. This program offers the designation of CICSP (Certified International Customer Service Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). CCSP is administered by AIBMC (The American Institute for Business Management and Communication); one of the most renowned institutes in business management and communications in the United States. CCPC Global Inc. (The Canadian Council of Professional Certification) was established for the purpose of recognizing, by way of certification, the accomplishments of professionals working in their specific field of work. Customer Service in … This course leads to a certification as a Certified Customer Experience Professional giving you all the tools you need. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. It is Certified Customer Service Professional. “I loved taking my courses with Medcerts. Your organization can benefit from CSPN Certification in many ways: Join the many organizations who have completed CSPN Certification to raise awareness of and provide exceptional service to their customers. They coordinate and maintain records for staff office space, phones, company credit cards and office keys, and they create and modify various documents using Microsoft Office. Atton Institute Dubai certified trainings and courses deliver the top skills on how businesses and government authorities can manage and improve client service and customer care, and how to achieve clients’ loyalty. Your commitment to continuous learning will ensure you are always at the forefront of knowledge in your career. GET CERTIFIED: Do you know that you can secure a promising bright future if you have a professional qualification in Customer Service? Multinationals, Banks, Oil and Gas, Human Resources, Aviation companies and a host of others are presently looking for qualified people in Customer Service. What is the role of service courses in business development? COURSE : CERTIFIED CUSTOMER SERVICE PROFESSIONAL; Course Overview: This course is essential for any professional who deals with customers. Definition and profile of the customer service professional: Desired attitude and mindset; Excellent customer interaction skills; Business acumen; Cultural sensitivity; Stress management. Certified Customer Service Professional (3 basic units of 2 days each ) (3 elective units of 1 day each) Overview. MPC certified courses by Meirc Training and Consulting are designed for those willing to challenge themselves and go the extra distance. Experienced customer service representatives; Call coordinators and service dispatchers; On-Site Customer Service Training Classes. I love working with my Students advisor, she was awesome always reaching out to encourage me as well as check up on me to see if i was having any issues. CPD activities may be pre-approved by CSPN. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. You must keep a record of your hours and submit your hours to CSPN headquarters. Certified Customer Service Professional. Purpose of Continuous Professional Development. Directs visitors by maintaining employee and department directories; giving instructions. Aptech Certified Customer Service Professional. Approved programs (e.g., seminars, workshops, or conferences) display the CSPN CPD seal. Activity: Solve different practical exercises. Completion of CSPN’s certification process confers the right to use the title Customer Service Professional and right to use the initials CCSP© after one’s name. This program is ideal for: On-boarding new employees; A refresher training for front-line and support staff; Organization–wide customer focus … Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry-specific credential that is recognized by major organizations. Continuing Professional Development (CPD) is an essential component of maintaining your designation. CERTIFIED CUSTOMER SERVICE PROFESSIONAL. Customer Service and Sales is a classroom-based, instructor-led program that typically takes 40-60 hours to complete, depending on group size. Held in Dubai - First Class Hotel - from Sep. 29 – Oct. 03 ,2019. Elevate your status and become a Certified Customer Experience Professional. The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. Professional, certified instructors with extensive experience in the service … Go to CCSS Program Description   Go to CCSP Program Description. (1-877) 727-9218 Fax, CCPC Head Office Ext. Have a Student Advisor answer questions and develop your career plan. For more info please call: 0815 5555 710 . In this class, you will learn all the essential skills that are required to deliver efficient and reliable customer service. Local Business Copyright © 2021 | Privacy | Inbound Marketing by ColdAd™ | CCPC Global Inc, Professional level customer service skills and expertise for staff, Recognition for achieving your designation as a Client Service Specialist or Professional, Development of high customer service standards within your organization, Assessment and standardization of best practices, Exam at end of each Accredited program completion. A Minimum of 25 hours of business communication approved training. The CCPC Accreditation program was established as a quality assurance measure for education providers and those being educated in that given discipline. Over a great play to get your certification and know you will know what your doing when your done.”. Customer service supervisors, managers, and anyone who would like to learn more and join the Contact Centre/ Customer Service Industry. CCSP - Certified Customer Service Professional. CCPC is your Mark of Excellence. Their engaging delivery style, personal anecdotes and personal approach to training is unparalleled to any other. Courses are easy to navigate and get through. Your time is precious as are your personal or professional discretionary dollars. Customer support specialists provide service or product information, solutions and relevant details to customers. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) © program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. 1 Barrie, Ontario L4N 8H3, Business Hours You are required to obtain 25 hours of professional development activities every three-years. CSPN members may use the number to identify the activity in their CPD log. The hours can be earned through CSPN approved continuing education programs, CSPN approved conferences, and events. Anita is the founder of the award-winning Customer Experience Professionals Association(CXPA) Melbourne Network where she strives to uplift the skill of CX professionals. Add to My List Edit this Entry Rate it: (0.00 / 0 votes) Translation Find a translation for Certified Customer Service Professional in other languages: Select another language: - Select - 简体中文 (Chinese - Simplified) Schedule an appointment with an Education Consultant. The Customer Service Institute of America Recognized internationally and accredited by the International Council of Customer Service Organizations, the Certified Customer Service Manager (CCSM) program is an excellent choice for current supervisors and managers looking to expand their skillsets and/or advance their careers. MedCerts programs are one of the fastest and most affordable ways to receive a quality education that leads not only to a credential, but also a career. Copyright 2021 MedCerts LLC. Surveys have found that it costs about eight times as much to acquire a new customer, as it does to keep an existing one. CSPN’s world class certified facilitators have delivered to hundreds of participants globally. It is each member’s responsibility to track their own professional development activities. The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) ©program equips participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. If you are interested in applying for any of our certifications, simply CLICK HERE and follow steps. The hours can be earned through CSPN approved continuing education programs and/or CSPN approved conferences and events. Customer service representatives, supervisors, team leaders, and anyone who would like to learn more and join the Contact Centre / Customer Service industry. 32 Emms Drive A minimum of 1 year experience in customer service or customer relationship management. Pre-approved programs and activities are provided with a CSPN ID number. Certified Customer Service Professional The National Professional Certification in Customer Service signifies that the person who earns it has demonstrated knowledge and skills noted as important to successful employment in best-practice, high-performance companies in the sales and service industries. A certificate program teaches students to … Prior knowledge of Customer Service is an advantage, but not essential. Visit CSPN at www.mycspn.com  or call 905-477-5544. Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry-specific credential that is recognized by major organizations. Subscribe! Toronto, Ontario M1P 1R9 Canada, Western Canada Office Ext. Certified Customer Service Professional (UK Certification) Delighted customers return and send others; dissatisfied customers do not! Using coaching techniques and skills, the Customer Service Coach qualification requires you to improve your organisation’s service delivery through those you coach. Rapid expansion of service industry has resulted in a huge demand for trained professionals who can tend to customers’ queries, and communicate well with them. Truly, every module I have completed, I have a list of improvement plans that I want to implement. The objective of CSPN’s certification process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization. The exam is given in booklet form. Maintains security by following procedures; monitoring logbook; issuing visitor badges. The accredited programs may be achieved in any sequence. Academic & Science » Academic Degrees. Certified Customer Service Professional listed as CCSP. They are the leader in recognition of both individuals and organizations that provide superior customer experiences. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. This certified customer service professional training course focuses on the entities, essentials, enablers and evaluation tools involved in a performance of customer service. Customer Service. This certified course will cover everything from the most appropriate behavior and communication with customers, to tools and techniques used to analyze the level of service and improve it … MedCerts is committed to the health and well-being of our students and colleagues. Upon completion of the activity, participants are provided with this number. Prior knowledge of Customer Service is an advantage but not essential.  Visit CSPN at www.mycspn.com  or call 905-477-5544. This certification is a comprehensive framework that covers all aspects of customer service which include: an effort to know the customer, communication, service attitude, dealing with challenges, building customer loyalty, keys to developing good customer service and many more. When all requirements are met, names will be added to the CSPN Register. By the end of the program, participants will be able to: The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Completion of CSPN’s certification process confers the right to use the title Customer Service Specialist and the right to use the initials CSS© after one’s name. I like the fact I'm not set with a specific time and day to do my course work. Introduction. CERTIFIED CUSTOMER SERVICE PROFESSIONAL. Certified Customer Service Professional . "Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. How you will benefit. This six-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service leadership- everything from customer service, sales, coaching, leading and more. This practical training program is designed with: 16 hours training ; 03 months one-on-one coaching; Examination . By completing 25 hours through a combination of these various activities certified members reinforce their existing skills and build new skills, while being exposed to up-to-date information relevant to the customer service profession. If you need more help or direction, contact us. One-day instructor-led customer service training classes are offered at your site. A certificate program in customer service prepares students to pursue entry-level customer service positions. Professional Customer Service and Care Training Courses in UAE and other places. This table is for reference only. 3 likes. Customer Service Certification – Certified Customer Experience Professional (C.C.E.P.) Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for attendance. This way, members know that the program will be accepted for CPD credit. Duration: 2 Days. Visit CSPN at www.mycspn.com  or call 905-477-5544. Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales. The Customer Service Professional. Thank you for being part of the MedCerts community! Programs are available as public sessions and customized onsite training. CCXP Exam Study Guide - Certified Customer Experience Professional Flashcards {{cp.topicAssetIdToProgress[547243].percentComplete}}% complete Course Progress Best Score The Certified Customer Service Professional training course will enable participants to effectively manage customer handling with globally recommended techniques and practices. Main Telephone The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). CSPN programs are certified and accredited by CCPC Global to ensure quality, content, and engaging delivery. When all requirements are met names will be added to the CSPN Register. Members must participate in Continuing Professional Development activities that will contribute to their skills, performance, and knowledge. Let us help you wade through some of the questions that arise as you debate the worth of gaining a certification as a Certified Customer Service Professional. All rights reserved. Certified Customer Service Professional. Language: English Date: Sep 24,2019 -This training is already in progress. As can be expected of this course, the subjects covered tackle most of what is required by anyone interacting directly with internal or external customers. 6 Their engaging delivery style, pe… Taking the time to even consider obtaining (another) certification can be mind-boggling. Exam Format: The CCSP (Certified Customer Service Professional) examination is a 3-hour exam, multiple essay and case study questions (5-10 questions). You are required to obtain 15 hours of professional development activities every three-years. The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. Pricing is based on full-cost tuition for a Medical Assistant or similar program before financial aid. Is Short-Term Online Career Training Right for You? Certified Customer Service Professional. Certified Customer Service Professional Every front-line employee needs a solid grounding in ‘customer service’ skills. If you are looking for customer service certification, you have come to the right place. Certified Customer Service Professional, London. (416) 724-5339 The certified customer service professional training adopts a unique approach, as it includes the performance management dimension. Follow us on Linkedin or subscribe to our mailing list. The Customer Service Coach qualification: This three-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service–customer service and sales. Certified Customer Service Professional - How is Certified Customer Service Professional abbreviated? CSPN’s world class certified facilitators have delivered to hundreds of participants globally. CSPN designation process has four components: The accredited programs may be achieved in any sequence. Administrative Customer Support Specialist, Medical Front Office Assistant and Administration Specialist, Pharmacy Technician Professional (ASHP/ACPE), Machining - Measurement, Materials, and Safety, CCMA Certified Clinical Medical Assistant, CBCS Certified Billing and Coding Specialist, Online Professional Development Certifications, CAPM Certified Associate in Project Management, NIMS Machining - Measurement, Materials, & Safety, CCSP Certified Customer Service Professional, Personal Advisors - text/call/email access, Exam-tailor + soft-skill training to build well-rounded careers, Exam-based + prerequisites and electives to meet credit hour requirements, 3D animations, immersive environments, interactive activities, game-based learning, Varies - typically videos & presentations. The objective of the CPD requirement is to ensure that members, who are in good standing and are certified by CSPNCCPC Global participate in ongoing professional development activities. Our Customer Service Coach qualification recognises the valuable and skilled work that professional qualifications coaches perform. MedCerts is Still Open for Enrollments & Student Support. They are the leader in recognition of both individuals and organizations that provide superior customer experiences. Why Attend Every front-line employee needs a solid grounding in ‘customer service’ skills. Whether you work in private, public, or not-for-profit organizations you will take away up to date information needed to succeed in your workplace. An Administrative Assistant performs general clerical duties to include, but not limited to: photocopying, faxing, mail distribution and filing. 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