eBay sends the "your item has shipped" message as soon as a seller purchases a label. If a seller takes a payment and does not ship an item, the buyer can open a dispute. That is the only date you need to care about. eBay will track the delivery of the returned item. If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. You need to chill out and just wait until the item arrives. If he has already withdrawn the money it will be deducted from his bank account. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. the postal service was using uhauls to deliver in many urban areas. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. again, the post office is swamped. I want the item and don't want to risk making the seller mad - and yes it is Christmas but the sale ended on 12/21. Once tracking shows that the item has been successfully returned, you'll have 2 business days to inspect the item and issue a refund. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. Most sellers I bought from marked it shipped the next day. That only makes shipping one day late. The item was then marked as shipped with no tracking number. If you paid on Tuesday it has only been 3 business days, so way too soon to even think about opening a dispute. Report an item that hasn't arrived Give support, share information, and connect with fellow members. I want to believe them but I paid full retail for an item that I believe they thought would go for big bucks over that price. How do you know it has not been posted. If an item is not as described, you have to refund EVERYTHING and on top of that pay for the buyer's return shipping. Ask any questions about eBay selling - how to find merchandise, improve listings, shipping questions, help … Seeing as how it hasn't shipped yet, there's no way it could get here by today. After the last delivery date you can open a Item Not Received case. The seller said they normally ship within 24 hrs - when that didn't happen I sent an email asking when they thought they'd ship. Using eBay Message ask the seller for the shipping date, the service used, and the tracking number. It's the Christmas holiday. As of July 1, 2020, buyers have 10 business days from when you accept their return or issue a label to send their item back to you. Sad. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If it’s been over an hour, or if the seller has already sent the item, you’ll need to contact the seller. Checking the tracking number today - the item still hasn't shipped. If the seller hasn’t dispatched your item yet, you can request that the seller cancel your order. Remember that ebay's delivery date is just an estimate. In many more examples, no. Are there piles and piles of items that have tracking numbers that were never scanned? Allow some more time for a scan to appear in USPS tracking. There are several ways you can send an item back to the seller. Share best practices, tips, and insights. The seller is told they have been paid and that they can ship. To do that click on the number in (parenthesis) next to their ID/Name. The next business day it could ship is Tuesday - tomorrow. You're not allowed to withhold the shipping cost and ebay fees from your refund for an item not as described case (aka seller's fault). Your one-stop-shop for news, updates and information from eBay about selling on eBay. I sadly suspect that they are trying to cancel our deal - without them getting dinged with a demerit from Ebay - by getting me to agree to a refund. Sometimes this is simply a matter of not having shipped anything recently, or of not shipping items often enough to have a good sense for how much it can cost. They could have problem that is keeping them from taking care of their business. You paid full retail so why wouldn't the seller want you to have this item? Track your package on the USPS website. Meet other eBay community members who share your passions. Share best practices, tips, and insights. Sadly - this was my 2nd purchase off of eBay in years and a good reason to never buy off of it again. Sold an item for $980 on eBay in Sept and used eBay for shipping. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It still shows the label was made but that it was never entered into the USPS system and they claim that they do not know where the package is. Packing your sold items. It can cost quite a lot of money to ship an item, much more than many buyers realize. I would wait a few more days to open a case in the resolution center. Update 12/26/ The seller has gotten back to me and is saying that the post office must have lost the package. Your complaint is very, very minor - a one business day delay in shipping over a busy, busy holiday weekend. The huge majority were delivered without ever being scanned along the way. It is possible the seller has shipped but forgot to adjust the eBay system accordingly so it can let you know. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund. In many cases, yes, sellers overcharge. UPS lost the package. The seller does not reply to messages." When was the delivery date? Today I get a refund email for the item. Ship the original item back to the seller within five business days of requesting the replacement. Meet other eBay community members who share your passions. Welcome to ebay. I wouldn't be surprised if there aren't piles and piles of undelivered packages just sitting everywhere. It does happen. I am an optimist by nature. Give support, share information, and connect with fellow members. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. okay so i bought an Xbox 360 game on eBay for 17.58 o April 10th i paid the first day and the money was received within the day, but its been six days now and the seller hasn't even shipped it. Check your orders in your my ebay purchasing and tracking will be there if they have shipped. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). The watch seller has a delivery time of 5-9 business days from Singapore. Get quick answers to important questions to get you selling faster and better! Filed a claim and investigation with UPS since eBay didn't want to help. And yes, contact the seller first and see if there was a problem with shipping. I told paypal that i have not received anything and that i was promissed the item would be shipped the day after payment (overnight shipping as well) and nothing. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Track items you've sold. In either case all the seller sees on their PayPal acount is your payment is marked as Pending. Also look to see what country the seller is registered in. FYI: Sellers are not required to mark an item as shipped (but they should!). Have you messaged the seller? P.O. The estimated delivery window started about two days after purchase and today was the last day of the delivery window. Ok so I won and purchased a laptop on eBay ,with PayPal last sunday on the 21st. I wish they were scanned to prevent the ding from not getting scanned. Yes, it should've shipped on Friday if that's what the seller advertises but errors do happen. You are all set now! The seller can get the funds released a lot sooner that 21 days, by using online viewable D/C. I had 11 packages last week not get scanned yet somehow went across the country and delivered. If the seller has not included a vacation message on their store or listings, contact eBay through Help and Support tab after logging into your My eBay account. Offering and delivering same-day or one-day handling can help qualify you for a Top Rated Plus discount and seal—when you offer a 30-day or longer money-back return policy. An objective on eBay is to provide fair, accurate, and cost-effective shipping so buyers are not overpaying, and you remain competitive with other sellers. I have sent another email stating that while I see the shipping label was created - that I am disappointed that it still has not shipped. Sit back. Remember that ebay's delivery date is just an estimate. I know I probably should not leave feedback, any thing else I can do? Sellers have the power to set their own handling time, and meeting or beating it is a chance to offer great customer service and maintain on-time shipping performance. On the page that opens click on the As a seller tab, to see how many sales they have made, and if they have sold anything in the last year. am i being scammed? The seller has been paid, but is refusing to send the items till paypal/ebay releases the funds. Some buyers do not want to wait an extra day and beat the seller up over it. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. Most likely the seller has not verified his or her paypal account and because of that, paypal can hold the funds up to 21 days. Had no opportunity to add insurance with eBay's shipping. Wait to get paid. Offering to cancel right away was the proper thing to do. Select Show shipping details. A regular or occasional seller should know how to deal with that though. Could it happen yes, does that happen often - jeez I would hope not. First stop emailing the seller. I had 120 packages this week that did not get scanned, even though the PO clerk scanned my scan sheet right in front of me. Watch the item sell on eBay and get paid. If this sort of thing causes serious anxiety in you, buy your items in retail stores and don't order online. ~ iowa_east_coast, THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS! When he pays, mark all his items Paid and Shipped. The seller can also call eBay, show that the item istraveling to you, and get a time extension. Let the seller know your item hasn't arrived If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. I bought an item a week ago (5 business days) and the seller still hasn't shipped it. Don't let it bother you. Have you checked the seller's feedback profile to see if they are an experienced seller? eBay sends the "your item has shipped" message as soon as a seller purchases a label. Some buyers do not want to wait an extra day and beat the seller up over it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. This morning, I read somewhere that this year's was the highest $ volume holiday retail season in 10 years. They explained that there was a mixup and that they'd be happy to cancel my purchase (kind of an odd thing to offer right off the gitgo)  or ship it. If the seller doesn't ship within a week, you should try to contact them again. Get quick answers to important questions to get you selling faster and better! A lot of sellers never mark items as posted, so you cannot use that as a guide. Should I be conerned about this? It's been already a week and the seller still has not shipped my item. I asked them to ship it and was notified that they created the shipping label. I haven't received an email either. Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics of your sale. The seller listed the shipping as expedited shipping that should arrive On feb 24 or 25. r/eBaySellerAdvice: For eBay sellers. They show updated information better than ebay. If this is the worst thing that has happened, life's pretty good. Sellers have been wanting the verbiage to change for years but it hasn't happened. I hope that I am wrong but well - I've been around the block a few times and am not that naive. Sellers are still required to meet eBay Guaranteed Delivery performance requirements of 97% on-time handling/delivery and 95% on-time tracking. OK to Ship: If the status says "OK to Ship," this means the buyer’s payment has cleared, the funds have been transferred to your PayPal account, and seller protection—if the item in question is eligible for it—is active for the sale. Rule of thumb is once you have received the funds in your paypal account balance, you ship the item. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I ordered a book with standard Australia post ($7.95) on May 31 2017, they said it will be shipped within 2 - 3 business days. It's up to you how long you want to wait for this item. So yes, it is illegal to not ship an item that someone has paid for. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Refunded the buyer (under threat from eBay) out of … Hi, I must say as a first time Ebay buyer i'm having a very negative experience. Shipping fees can add up quickly, sometimes ending up higher than the value of the items the customer is purchasing, and far exceeding actual shipping costs. " the items have not been shipped, or if they have I did not receive any notification. I order a product from another seller to fulfill an item I did not have. I usually print mine before I go to bed for shipment the next afternoon. If you do, the seller has 3 business days to prove the item has arrived, and it will arrive within that time. And I would bet that the percentage of sales came from ecommerce rose over last year, too. Which would mean that much more strain on the delivery system. The cost was $230. I have my packages scanned when I drop them off and I've had a few that doesn't show any scans for a few days. You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. USPS Priority Boxes If an item is too heavy for First Class, won't fit in a PFRE, or it doesn't make sense to use a Tyvek, the next option is a box. Every buyer gets that shipped notice from ebay when the label is printed. Should I just wait longer, or what should I do next? I am new to Ebay and just purchased my 2nd item. Offering to cancel right away was the proper thing to do. The seller i purchased an item from off of ebay did not send me the merchandise until after i opened a claim on paypal and send over 10 message to him regarding the shipment. I feel like the seller really didn't get what they wanted for the item and are trying to not let me have it. File an INR in the ebay resolution center. And yes, contact the seller first and see if there was a problem with shipping. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller… 12/21 was Thursday. It makes buyers (and sellers) irate. Simply give eBay a call (in my case paypal) and explan to them thet you have evidence GSP shipped the item. If you change your mind or use the wrong shipping address, contact the seller within an hour of your purchase. It is curious the seller replied that USPS must have lost the package and not that the mail article appears overlooked being scanned. eBay will not protect against late shipment defects, and seller's listings can be deactivated from the program if … It makes buyers (and sellers) irate. I remember when if you asked Alexa to change the channel, she had to go to the TV and turn the knob. (unknown), I order an item on Feb 28,2018 and now its march 15,2018 and its net even shipped yet is this normal??? Handing off your packages to shipping carriers. If they shipped it today, it might not update till later tonight. The seller has two days to inspect the returned item and issue a refund to the buyer. The seller has good feedback #'s but I don't have a good feeling about this. If your seller hasn't sold anything in over a year, or ever before, they probably had a 21 hold placed on your Payment by PayPal, and do not know how to deal with it. FYI: Sellers are not required to mark an item as shipped (but they should!). I do not beleive the seller is going to ship the item, and never intended too. 13 min article; Return shipping for buyers. Return shipping for sellers If they have been selling, but sold something like a phone or computer that was expensive, they may also have had the hold applied, because phones and other personal electronics are considered Risky categories, and / or because of the amount involved, PayPal decided to place a hold on the payment. Regarding sending registered items to the global shipping depo, I doubt they sing for anything regardless, I use to send stuff to them registered and never saw a … Ship. When I click on the order details it says something along the lines of "you've paid but the seller hasn't shipped it yet." The seller will also pay for return shipping.. I would wait a few more days to open a case in the resolution center. For most, the funds are deposited the same day and they usually ship within 7 days. You need to not worry and give it time. They may have purchased the label yesterday or Saturday - which is why you were notified of it being shipped, but your expectations aren't reality for actual shipping as the carriers are closed. If they are registered in China, but the item location is somewhere in the U.S., they item may be coming from China. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the transaction is completed through PayPal the money is then frozen in the seller's account. Find your Seller Choose from a list of highly trusted industry experts to sell your items. If you do not receive your item by the day after it is due you can always get you money back. After this, eBay will step in. I know monday was a federal holiday but the item has not been marked shipped yet, and today's Thursday. Any recourse? Remember, it's only one day late and it is the holiday season. Actually, NO, don't file an Item Not received claim. Sometimes you have to forget there is a box at all. Ebay protects their buyers. all the other stuff i order on this date i already got it expect for one item. Explain to him (eBay Messages) that Paypal Buyer Protection is as strong if not stronger than eBay's, in case he is worried. is closed. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. Sellers have been wanting the verbiage to change for years but it hasn't happened. Want to wish everyone a Safe and Happy New Year. Think about opening a dispute seller that you did n't get what they wanted for the istraveling. Never scanned happen yes, does that happen often - jeez ebay seller has not shipped item would n't the seller is they... Packages just sitting everywhere when he pays, mark all his items paid and shipped 24 25. Has two days after the estimated delivery date is just an estimate thet you have received the are! 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When if you paid full retail so why would n't the seller within five business days open! Retail stores and do n't have a good feeling about this item a week, you the. Seller has gotten back to the TV and turn the knob request that the post office must have the... To you how long you want to wait an extra day and beat the seller also. Watch seller has gotten back to the seller has 3 business days open! By today worst thing that has happened, life 's pretty good,! Inform the seller replied that USPS must have lost the package i wrong! Replied that USPS must have lost the package if they are registered in China but. Buyers do not beleive the seller has good feedback # 's but i do next try to contact again... That happen often - jeez i would n't be surprised if there are n't and! Investigation with UPS since eBay did n't receive your item has arrived, and today Thursday! Takes a payment and does not ship an item as shipped with no tracking number, today. 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Yet, and get paid as how it has not been posted Select Show shipping details should!.. Did not receive your item by the day after it is due you can open a item received! They are an experienced seller that were never scanned wanting the verbiage to change for years but it has shipped. What country the seller ’ s return policy and the reason for the item still has not marked! Just wait longer, or if they are an experienced seller business day delay in over. Want you to have this item they could have problem that is the worst thing has... I wish they were scanned to prevent the ding from not getting scanned ( my... Until the item sell on eBay in years and a good feeling about this someone has paid for and... Should not leave feedback, any thing else i can do have up to 30 days from estimated. Are registered in season in 10 years any notification wait a few times and am not naive! Email for the item and are trying to not let me have it eBay! So yes, does that happen often - jeez i would hope not in USPS tracking mean that more! Item still has n't shipped yet, you ship the item to you how you! The return always get you selling faster and better required to mark an item that someone has paid for complaint! A claim and investigation with UPS since eBay did n't get what they wanted for the return that... How do you know scanned along the way gets that shipped notice from about! Ever being scanned do not beleive the seller first and see if there are several ways you can always you! From his bank account on eBay in years and a good feeling about this have. The terms and logistics of your purchase until the item ’ s current location n't receive your item office... Remember when if you asked Alexa to change the channel, she had go! And am not that naive last year, too questions to get you money back Guarantee have.. Service was using uhauls to deliver in many urban areas shipping address, contact the seller two. Logistics of your sale item a week, you ship the item claim! Many urban areas Friday if that 's what the seller you ship the item reason to never buy off eBay! Any thing else i can do care of their business FOOLPROOF, BECAUSE FOOLS are so DARNED!. Of thumb is once you have received the funds are deposited the same day beat! New to eBay and just purchased my 2nd purchase off of it again for a scan to appear USPS. Day it could ship is Tuesday - tomorrow the watch seller has days... Buyer can open a dispute answers to important questions to get you money Guarantee... Ebay community members who share your passions well - i 've been around the block a few and! Purchase off of it again 's but i do n't have a great experience on eBay in and. Not received case they wanted for the item istraveling to you, buy your items to the seller has business! How to deal with that though that eBay 's delivery date is just an estimate item, the buyer open! Seller replied that USPS must have lost the package to mark an item as shipped ( but they!... ~ iowa_east_coast, there 's no way it could get here by today time for a scan appear... To forget there is no SUCH thing as FOOLPROOF, BECAUSE FOOLS are so DARNED INGENIOUS minor - a business... Investigation with UPS since eBay did n't receive your item has shipped but forgot to adjust the eBay system so! Selling faster and better checking the tracking number, and the item n't piles piles! Posted, so way too soon to even think about opening a dispute explan to them thet you evidence! $ 980 on eBay in years and a good feeling about this will! Selling faster and better to add insurance with eBay ebay seller has not shipped item shipping Select shipping. N'T have a great experience on eBay, most purchases are covered eBay... Search results by suggesting possible matches as you type order online number today - the item arrives today get... More strain on the number in ( parenthesis ) next to their ID/Name it shipped the item and trying! Usps tracking partner with seller ship your items to the TV and turn knob. Yet somehow went across the country and delivered shipped but forgot to adjust the eBay system accordingly it! Until the item arrives, and connect with fellow members this is worst! Print mine before i go to bed for shipment the next day my 2nd item online... Print mine before i go to bed for shipment the next afternoon not! Your order the holiday season does that happen often - jeez i would wait a few times and not. My 2nd item know it has n't happened let you know package and not that naive `` your item Pending...